Director of Behavioral Health Services
Position: Director of Behavioral Health Services
Location: Pittsburgh, PA / Allegheny County
Reports To: Deputy Director
THE PROGRAM for Offenders, Inc. (TPFO) is a nonprofit organization that provides residential alternatives to incarceration, inpatient and outpatient drug and alcohol treatment, and a wide range of support services to male and female offenders in Allegheny County, Pennsylvania. TPFO’s mission is to provide supportive services for offenders to give them a second chance and to give their children a first chance. The organization’s goals are to provide services that facilitate the reintegration of offenders into society while reducing the number of offenders returning to criminal behavior; to increase community awareness about the plight of offenders; and to provide programs that strengthen families and deter intergenerational crime.
- Develop, oversee, and manage high quality delivery of behavioral health services that help incarcerated and justice-involved offenders in the community to recover from addiction and mental illness, reintegrate into society, and reunite and strengthen their families. The Director of Behavioral Health Services functions as “facility director” (as defined by applicable PA regulations) in each of the organization’s facilities, and is responsible for the smooth functioning, fidelity, and continuous improvement of existing services, as well as for the design, planning, implementation, fidelity, and continuous improvement of services under development. Currently such services include:
- Inpatient drug free nonhospital substance abuse treatment at the 3c Level of Care, as defined and regulated by the PA Department of Health;
- Outpatient substance abuse treatment services at the 1A, 1B, and 2A Levels of Care, as defined and regulated by the PA Department of Health;
- Recovery-oriented outpatient mental health services, as defined and regulated by the PA Department of Public Welfare.
- Ensure consistent implementation of behavioral health services across all agency facilities, including development and implementation of efficient referral systems within the organization and with outside entities.
- Ensure effective delivery of a range of treatment approaches, with processes for assessing the appropriateness of the approach used with each client.
- Participate in the review of residential applicants and, through regular communication with each Facility General Manager, stay current on residents’ imminent revocations and release dates.
- Develop and implement processes for effective treatment of mental health issues among substance abusers with co-occurring mental health disorders, particularly with respect to risk review, diagnosis, and integration of care.
- Participate in development and implementation of gender-responsive, trauma-informed assessment, treatment, therapies, and organizational practices across the agency.
- Work closely with the Deputy Director and Facility General Managers to ensure the effective integration of corrections and treatment mandates.
- Provide clinical supervision for complex cases, and as needed to ensure compliance with contractual and licensing requirements.
- Act as primary contact with Medical Director on matters pertaining to behavioral health services; plan and implement processes and procedures for communication and implementation of Medical Director’s oversight.
- Work with clinical supervisors to monitor case assignments and ensure an appropriate caseload mix.
- Oversee the implementation and management of staffing levels and patterns by clinical supervisors, to ensure the required level of service to clients and the safety of clients and staff.
- Monitor all grant/contract requirements and performance measures to ensure compliance and renewal, including implementation of Quality Improvement Plans and other agency goals and initiatives.
- Ensure ongoing collection of service delivery and billing data.
- Respond to internal and external data collection and reporting requests.
- Work with the Director of Program Development and Compliance to ensure program fidelity and compliance with all licensure and accreditation requirements and inspections.
- Provide guidance concerning day-to-day delivery of program elements to ensure their smooth operation.
- With the Director of Program Development and Compliance, contribute to grant proposals, RFP responses, and other development projects as directed.
- Conduct regular quality assurance chart reviews and assess clinical and medical documentation to ensure compliance with regulatory and program standards.
- Implement and participate in Multidisciplinary Team Meetings and reviews, High Risk Case Reviews, supervision, and team meetings in all facilities.
- Review billable hours and staff productivity on a weekly basis to ensure that contractual and budgetary requirements are met.
- Develop productive working relationships with all relevant stakeholders at the local, state, and federal levels, including but not limited to the Allegheny County Jail Collaborative, the Allegheny County Jail Reentry Center, Justice Related Services, and Federal Probation and Pre-Trial Services, to ensure alignment toward treatment and mental health outcomes across systems.
- In consultation with the Deputy Director, develop and implement expansion of outpatient services and additional outpatient revenue streams.
Administrative and Employment Management:
- Create and implement processes to recruit, screen, interview, hire, train, and develop all therapeutic staff.
- Ensure that all therapeutic staff clearly understand the agency’s standards, policies, and procedures, including the corrections standards for security, safety, and control.
- Oversee clinical supervisors to ensure the smooth coordination of day-to-day operations in each facility.
- Ensure that processes and procedures are in effect for regular and consistent performance management of all therapeutic staff, including regular and documented feedback, coaching, and annual performance evaluation. When indicated, administer appropriate discipline and termination.
- Ensure that all staff members receive relevant, timely, and appropriate training per regulatory mandates, that their training is non-duplicative and diverse, and that they are given opportunities to share their knowledge with their peers.
- Develop and implement a comprehensive staff development program for agency personnel, including policies and procedures for the program, its responsibilities, and specific timelines. The program shall include an assessment of staff training needs, an overall plan for addressing those needs, a mechanism to collect feedback on completed training, and an annual evaluation of the overall training plan.
- Establish a licensing and professional development career ladder and pathway for behavioral health staff.
- Develop proactive options for providing self-care and reducing stress/burnout among behavioral health staff.
- Respond, as needed, to client complaints and grievances.
- Mediate clinician/client conflicts and manage day-to-day client needs and issues.
- Develop outreach to former clients and involve them in support opportunities for current clients.
Education: Must have a Master’s degree or higher in hospital administration, healthcare administration, social work, psychology, counseling, psychiatric nursing, or a related field.
Experience: Must have the equivalent of five years of experience managing large complex mental health or health care organizations, two years of which must have included supervision of subordinate supervisory staff.
License: Must possess a valid clinical license from an applicable licensing authority.
Availability: Must be able to work a flexible schedule, including evenings and some weekends.
Clearances: Must have or be able to obtain Act 33 & 34 Clearances.
Please complete the online application and attach a current cover letter and resume.
Review of resumes/packets will continue until the position(s) are filled.
NO PHONE CALLS PLEASE.
THE PROGRAM is an equal opportunity employer and is committed to those principles. THE PROGRAM recruits, hires, trains, transfers, promotes, and compensates individuals and makes all personnel decisions without regard to race, color, sex, sexual orientation, age (over 40), religion, national origin or ancestry, veteran status, physical or mental disability, and all other characteristics protected by law.