Case Manager

Position: Case Manager
Location: Pittsburgh, PA/Allegheny County
Reports To: Manager of Case Management Services


THE PROGRAM for Offenders, Inc. (TPFO) is a nonprofit organization that provides residential alternatives to incarceration, drug and alcohol treatment, and a wide range of support services to male and female offenders in Allegheny County, Pennsylvania.  TPFO’s mission is to provide supportive services for offenders to give them a second chance and to give their children a first chance.  The organization’s goals are to provide services that facilitate the reintegration of offenders into society while reducing the number of offenders returning to criminal behavior; to increase community awareness about the plight of offenders; and to provide programs that strengthen families and deter intergenerational crime.

Essential Duties and Responsibilities:

include the following. Other duties may be assigned as necessary.

  • Have current knowledge of the criminal justice system, human service systems and all applicable drug and alcohol treatment, health and safety standards as regulated by the city, county, state or federal government
  • Complete appropriate intake procedure, client orientation, and administer handbook test within residential center’s designated time frame on assigned caseload
  • Work with client to complete and maintain service plan
  • Create and maintain a file for all clients served including documentation of a minimum of one formal weekly contact per client on caseload
  • Track, document, and maintain all pertinent medical and legal information on assigned clients
  • Perform security monitor duties as needed including but not limited to drug screenings, room searches, personal searches, etc.
  • Complete resident’s pharmaceutical documentation and maintain communication with pharmacy/medical staff regarding resident prescription needs.
  • Review and approve all client community passes, weekly schedules and budgets
  • Facilitate team meetings for client review and adjustment hearings
  • Advocate for clients at all necessary court hearings
  • Prepare and submit necessary parole papers or other legal documentation as required
  • Prepare, conduct and document educational groups on employment readiness, life skills, parenting, etc.
  • Complete all required paperwork within designated time frames
  • Other duties as assigned

Required Skills, Knowledge and Abilities:

  • This position requires a self-starter who is motivated to assist and support clients of TPFO to identify, monitor and achieve their self-sufficiency goals.
  • Ability to maintain effective relationships with clients, families, supervisors, staff, the criminal justice system, and outside organizations.
  • Ability to communicate effectively (oral, written and electronic).
  • Fluent in Microsoft Applications such as Access, Word, Excel, PowerPoint, and Outlook
  • Ability to show respect and sensitivity for cultural differences
  • Ability to comply and maintain with all safety and security measures
  • Ability to understand and utilize best practices and statistical data with regards to the incarcerated population, children and families of incarcerated parents
  • Ability to establish and replicate best practices
  • Excellent organizational and time management skills
  • Contribute to building a positive team spirit and supports everyone’s efforts to succeed

Education and/or Experience:

This position requires a Bachelor’s Degree from a four-year college or university in a related field (psychology, criminal justice, social work, counseling, etc.) and one-two years of direct experience in a related field.  

Certificates, Licenses, Registrations:

Must be able to obtain current Act 33 & 34 Clearances.
Must be able to obtain Allegheny County Jail Clearances.
Must be able to obtain additional clearances as required.
PA Drivers License and working vehicle are required.


Please complete the online application and attach a current cover letter and resume.

Review of applications/resumes will continue until the position(s) are filled.


THE PROGRAM is an equal opportunity employer and is committed to those principles. THE PROGRAM recruits, hires, trains, transfers, promotes, and compensates individuals and makes all personnel decisions without regard to race, color, sex, sexual orientation, age (over 40), religion, national origin or ancestry, veteran status, physical or mental disability, and all other characteristics protected by law.